Discover remote working for call centre agents with Unify

Posted by Andrew Fouche on 27 Mar 2020 11:00:00 AM

Working remotely has become something companies not only want to do, but now need to do. But there’s one type of business where many are unable to just pick up and work from home - call centres.

Businesses are finding themselves facing many challenges at the moment but there’s one big question we’re sure some of you have been asking, “how can contact centre agents work from home?” Believe it or not, it’s now very possible.

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Topics: Unify Insights

[PRESS RELEASE] Nashua Communications names the first Partner for CONTACTCENTER4ALL (CC4ALL) in South Africa

Posted by Johnny Kromer on 17 Mar 2020 2:15:00 PM

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. 

CC4ALL is the future of call centre technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact centre team the ability to use their internet browser as a phone. All that is required to use the CC4ALL software is Microsoft Office 365 and a headset. Once connected, your Contact Centre Agents can work wherever they need to.

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Topics: Ask the expert

Microsoft's commitment to customers during Coronavirus

Posted by Videsh Juggernarth on 06 Mar 2020 1:00:00 PM

On 5 March 2020, Jared Spataro, Corporate Vice President for Microsoft 365 released a statement to assure customers that Microsoft has everyone’s health as a top priority and how you can keep your business running with the free Microsoft Teams. Here’s what he said.

Yesterday News24 confirmed that the first case of Coronavirus has reached our shores. With the nature of our public transport system in South Africa and the fear of exposure increasing, many organisations are looking at how best to keep business going while still keeping their staff safe.

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Topics: Microsoft Insights

How does the 4th Industrial Revolution affect communications?

Posted by Johnny Kromer on 05 Mar 2020 12:00:00 PM

The SA government is spearheading a 4IR revolution. How will this affect communications in SA? How will it affect employment in the industry? Which skills are critical for the 4IR?

The 4IR is a fusion of technologies namely: robotics, artificial intelligence, internet of things, digitalisation, and automation. 4IR is now possible at scale using cloud technology. 4IR has touched every industry, including the communication industry.

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Topics: The future of technology

How to make sure that your company’s communication keeps running during a crisis

Posted by Johnny Kromer on 20 Feb 2020 12:02:36 PM

A crisis can cripple, disrupt, or damage an organisation's reputation and operations. So how do collaboration platforms help an organisation manage and navigate a crisis?

Collaboration relies on tech to enable it to work well on day to day tasks, but it really shines during a crisis. As a rule of thumb, an organisation should strive to prevent a crisis from happening but it should still be prepared for it to hit anyway.

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Topics: Ask the expert

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