Pain of change: How Nashua Communications demystified the Digital Transformation Journey using Skype for Business in a large municipality [CASE STUDY]

Posted by Freddie Potgieter on 13 Feb 2019 11:00:00 AM

With an excellent Adoption and Change Management strategy, we helped a local municipality to implement a technology strategy to save them both time and money.  

As part of the 4th Industrial Revolution, our South African ICT landscape has a clear understanding of Digitisation and Business Transformation. As a trusted unified communications expert, Nashua Communications proactively partnered with Microsoft to assist a large local municipality to demystify the Digital Transformation journey.   

The project goal was to prove that Skype for Business can assist in resolving departmental collaboration challenges (outlined in more detail below), save time and money, and increase adoption of an application where the usage measurement didn’t drive a positive return on that investment. 

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Topics: Case Study, Adoption and Change Management

4 non-negotiables to include in your SLA with your collaboration partner

Posted by Cedric Van der Merwe on 06 Feb 2019 11:00:00 AM

Service level agreements (SLA) define and align the support and service delivery requirements that enable your business to reach its objectives, which is why it’s important to include clauses in your agreement that protect you as a customer. Here are some tips from an expert.

The fundamental purpose of a service level agreement (SLA) is to support the strategy of a business. As CIOReview states, “a complete SLA can decrease downtime as well as improve ROI for organisations.” It’s also important to note that an SLA sets guidelines for the customers and service providers, ensuring both are satisfied with the work being done.

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Topics: Collaboration Solutions

Why we love Microsoft Teams

Posted by Johnny Kromer on 30 Jan 2019 11:00:00 AM

The quality of the Microsoft Teams platform is so much better than its competitors that Nashua Communications uses it itself. Here is why we rate Teams so highly.

Microsoft has built its reputation on being an indispensable software provider for the majority of the business market, and as business needs have evolved, so has Microsoft. When the business world needed a smart, integrated, and cost-effective communication solution, Microsoft developed its VOIP services. Recently, Microsoft invested in Africa by building its data centres in Johannesburg and Cape Town. The investment will enable Microsoft to improve its cloud services on the african continent, which include VOIP services.

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Topics: Microsoft Insights

From acronyms to certifications: The ultimate communications terminology guide

Posted by Johnny Kromer on 23 Jan 2019 11:00:00 AM

No matter how ingrained you are in an industry, there are always those acronyms and certifications that pop up in conversation that make you do a double take. So, not sure about all the tech speak? We break it down for you here!

Every company is guilty of it… having a conversation with a client or even a vendor and dropping some mention of a certification or using an acronym that makes it sound like they are speaking a foreign language. The problem is, in the telecommunications space, there are so many of these acronyms and as the industry evolves new ones are always added, so it’s important to make sure you’re giving everyone a breakdown of what you’re talking about.  

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Topics: Nashua Heritage

Busting the myths: the truth about moving to the cloud

Posted by Johnny Kromer on 16 Jan 2019 11:00:00 AM

Despite the continuous evolution of the cloud and increased adoption, cloud myths still persist. We take a look at the misconceptions around cloud services and offer insight into what you need to know.

The cloud has become a buzzword, but with good reason. Cloud-based software like Microsoft is secure, reliable, scalable, and can be accessed from anywhere via any authorised device. It is also not dependant on any on-premise infrastructure. Yet despite the development and advancement in cloud services that continue to improve, cloud myths still persist. We debunk them here:

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Topics: Integration

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