With the increased number and intelligence of fraud and cyber-attacks, it has become relatively easy for hackers and other external parties to gain access to sensitive information that your company may be handling, if it is not correctly protected.
I am an experienced Product Manager with strong analytical and creative abilities, motivated by new or innovative customer-focused delivery strategies and opportunities. Solid expertise and experience in Workforce Optimization, Workforce Management, Contact Centre, Video Conferencing, Trading Platforms & Outbound Contact Centres. As a growth-oriented Product Manager with over 18 years’ experience in Workforce Optimization solutions and with a specific focus on problem-solving, design scoping, planning, and product development and lifecycle management. I have extensive experience in the following technologies: WFO/WFM , Voice Recording TDM/VOIP, Quality Assurance training and assessment tools for Contact Centers. I have experience in providing WFO solutions in the following industries: Financial trading, Banking, Public Safety, Insurance, Contact Centers, Military. My experience at Nashua Communications grew in the Contact Centre area and OpenScape Contact Centre Solutions from Unify. Collaboration and boardroom solutions are currently forming part of my portfolio as well and best-of-breed solutions for most functions and purposes from video conferencing, boardrooms, auditoriums to huddle-rooms.
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