Cedric Van der Merwe

Cedric Van der Merwe
At the age of 17, Cedric began his career as a Pupil Technician at The South African Posts and Telecommunications (now Telkom), performing installations and maintenance work on public telephone and test exchange equipment. Nine years later he joined Siemens Telecommunications as a Service Technician. In later years, his interest in leadership and management led him to convince his superiors to invest in his first University Management course at UNISA, ultimately paving the way towards his current role as Services Executive at Nashua Communications. When he’s not providing great service to clients, Cedric enjoys spending time camping outdoors with family and friends, or taking long distance trips with his wife around the country on his Harley.

Recent Posts

4 non-negotiables to include in your SLA with your collaboration partner

Posted by Cedric Van der Merwe on 06 Feb 2019 11:00:00 AM

Service level agreements (SLA) define and align the support and service delivery requirements that enable your business to reach its objectives, which is why it’s important to include clauses in your agreement that protect you as a customer. Here are some tips from an expert.

The fundamental purpose of a service level agreement (SLA) is to support the strategy of a business. As CIOReview states, “a complete SLA can decrease downtime as well as improve ROI for organisations.” It’s also important to note that an SLA sets guidelines for the customers and service providers, ensuring both are satisfied with the work being done.

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