The 3 most important questions you should be asking before choosing your collaboration technology

Posted by Johnny Kromer on 09 Jan 2019 11:00:00 AM

In today’s hyper-tech business environment, there’s no shortage of collaboration technologies on the market and when it comes time to start picking one you probably have a ton of questions - here’s a good starting point.

“I’ve covered this space for nearly 20 years, I know all the tools, and personally, I’m overwhelmed,” said Alan Lepofsky, vice president and principal analyst at Constellation Research, of the collaboration technology market.

So, where do you begin? With understanding the why.

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Topics: Collaboration Solutions

7 contact centre best practices you should be implementing in 2019

Posted by Clint Hyland on 12 Dec 2018 11:00:00 AM

Keep your contact centre up to date with these industry best practices.

Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2017 Contact Centre Global Survey revealed that 85% of executives expected the industry to become more complex over the next two years.

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Topics: Collaboration Solutions

17 ways an integrated communications system can save you money

Posted by Johnny Kromer on 05 Dec 2018 11:00:00 AM

There is a myriad of ways in which enterprises of all sizes can save on costs by having an integrated communication system. Here’s our advice.

Integrated Communication Systems (ICS) have been designed to allow different communications protocols or interfaces, such as digital telephony, traditional analogue telephony and VoIP (Voice over Internet Protocol), to interconnect and interact seamlessly with one another, as well as with the applications used in a company.

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Topics: Integration

Why the telephone is still your company's heartbeat (and how to keep it pumping)

Posted by Elize De Beer on 28 Nov 2018 11:00:00 AM

If you’re running a business today you should be critically aware that telephone communication is vital to your business success! Here’s how to keep your telephone services working.

Can you imagine running your business without working phones, or internet? Maintenance services are essential to ensure your business stays up and running.  Minimising the downtime of your communications system will save your business loss of revenue and business opportunities.

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Topics: Collaboration Solutions

Why B-BBEE and learner advancement are so important to Nashua Communications

Posted by Freddie Potgieter on 21 Nov 2018 11:00:00 AM

Having recently achieved a new B-BBEE rating, we explain what it means to us here at Nashua Communications to empower our employees and the broader community.

We recently received a level two B-BBEE (Broad-based Black Economic Empowerment) certification. This form of economic empowerment was initiated by the South African government in response to criticism that the empowerment instituted during 2003/2004 was too narrow-based. Out of the eight levels, level one is the highest a company can achieve.

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Topics: Nashua Heritage

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