Celebrating National Effective Communication Month

Posted by Videsh Juggernarth on 11 Jun 2020 4:30:26 PM

June is the month when we celebrate effective communication around the world. How has technology improved communication? Which technologies are contributing to a more effective communication environment? 

Communication has always been at the centre of active management, and now more than ever, teams around the world should celebrate and understand its importance. Coming out after one of humanity's darkest social and economic periods, this June's National Effective Communication Month celebrations will be sombre.

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Why voice quality enables an effective meeting experience

Posted by Johnny Kromer on 04 Jun 2020 11:45:00 AM

Stress, migraines, low productivity, and memory problems have been linked to low voice quality. A purpose-built virtual meeting room along with the right habits can avoid all of that.

Recently the world has been leaning towards remote working and virtual meetings. Organisations that were still mulling over the idea of virtual meetings have been pushed into it by the Coronavirus pandemic as in-person meetings with teams, customers, or suppliers were becoming impossible. Although the pandemic will end at some point , its effects on how we work will remain.

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Topics: Collaboration Solutions

[UPDATE] 14 Contact center best practices you should be implementing in 2020

Posted by Clint Hyland on 15 May 2020 1:32:07 PM

Keep your contact centre up to date with these industry best practices.

Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2019 Contact Centre Global Survey revealed that 76% of executives were planning to invest more in artificial intelligence (AI) into their contact centres in the coming years.

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Topics: Collaboration Solutions

How Video and AI are changing the future tech of communications

Posted by Andrew Fouche on 30 Apr 2020 2:00:00 PM

AI has brought new capabilities to video, and this could change how organisations communicate.

Today, video communication goes beyond providing just visuals, it can now provide a host of added benefits from file sharing, digital whiteboards, broadcasting, conferencing, and much more. As video communication is fused with AI it will bring even more functions, benefits, as well as potential challenges.

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Topics: The future of technology

The pros and cons of remote working in a communication age

Posted by Freddie Potgieter on 16 Apr 2020 1:30:00 PM

Remote work is on the rise in South Africa and the world. Why is remote work becoming popular, and how can organisations manage the transition?

Remote work is the ability to produce work output while away from the regular workstation, warehouse, store, or office. It’s also known as telecommuting, teleworking, mobile work, or working from home. Remote work has always been hindered by the reliance on technology that tethered workers to their office or servers with desktops and cables. Fortunately, communication technology has advanced enough to enable a worker to access all company resources from any place, especially if it has a network.

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Topics: Ask the expert

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