The 5 key things you should be getting from your IT department to keep your communications tech relevant

Posted by Freddie Potgieter on 01 May 2019 11:00:00 AM

Technology is evolving all the time and it is paramount that businesses keep up with the latest tech in order to remain relevant and one step ahead. But what many executives may not know is that the IT department of a company should play an important role in keeping communications tech relevant.

As technology continues to develop at an unprecedented rate, it is now more important than ever to be proactive when it comes to your communications strategy and technology. While you may think that this should all come from an executive level, it is imperative that your IT department plays an integral role. Here’s what you should be getting from your IT department in order to keep your communications technology updated and relevant.

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Topics: Collaboration Solutions

Ask the expert: How to change service providers | Move your Microsoft licence

Posted by Johnny Kromer on 24 Apr 2019 11:00:00 AM

Thinking of changing Microsoft Providers? Here is what you should know

In the old days, service providers used to get away with supplying licences and nothing more. The industry is starting to move away from that model to one where service providers are adding value to the licences. Customers themselves have become more discerning about the level of service they get with licences, which has become a primary reason for switching providers. The service provider needs to provide value and not just collect licence money. If your service provider is not adding value to the licences you are consuming, and are not matching your expectations, it might be time to switch.

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Topics: Microsoft Insights

8 insights to get you ready for a cloud-based communications system

Posted by Johnny Kromer and Elmarie Turner on 17 Apr 2019 11:00:00 AM

As many businesses move their operations to the cloud it’s becoming increasingly evident that cloud-based operations will eventually become the norm, and with the right service provider, the move needn’t be stressful.

"Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." That’s the official and rather glowing nutshell explanation of cloud computing by the National Institute of Standards and Technology.

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Topics: Adoption and Change Management

Microsoft has evolved, have you?

Posted by Videsh Juggernarth on 10 Apr 2019 11:00:00 AM

Are you aware of all the changes Microsoft is making in 2019?

Microsoft is an innovative company with ventures in VOIP, business applications, operating systems, search engines, and gaming platforms just to name a few. So, they are always cooking up something new. Considering the pace of change regarding technology, it can get a bit overwhelming trying to keep up. Here are a few notable upcoming changes that you should be aware of regarding Microsoft for this year and beyond.

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Topics: Microsoft Insights

6 reasons why you want a communications company with a customer-centric service delivery approach

Posted by Cedric Van der Merwe on 03 Apr 2019 11:02:00 AM

In today’s fast-changing economic climate, it is more important than ever to put the customer first. But what exactly does a customer-centric approach mean and why is it crucial to go with a communications company that offers a customer-centric service delivery approach?

Businesses are constantly having to evolve in order to stay relevant . In today’s economy, it is becoming crucial to bridge the divide between the product or service and the consumer. The customer is at the centre of any business and organisations that put the customer first are not only experiencing returning customers but customers with a longer customer lifetime value (CLV).

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Topics: Brand heritage

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