Ask The Expert: Is Voice Still Relevant to Communication Platforms?

Posted by Johnny Kromer on 02 Oct 2019 11:00:00 AM

Since the invention of the telephone, voice technology has exploded across the globe, changing the way that communication is viewed and used. With cloud technology now becoming commonplace amongst communication platforms, some are left wondering where voice fits into this modern mix.

Communication inventions, like the cellphone and, more recently, Siri and Alexa, have entirely changed the way voice technology is viewed and used by businesses and the public alike. Cloud communication is becoming commonplace, an offering expected by consumers, but it’s leaving some wondering where voice fits into the modern mix. 

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Topics: Ask the expert

Mind the gap: tech readiness is the new divide [GUEST BLOG]

Posted by Arthur Goldstuck on 18 Jul 2019 12:00:00 PM

Updates in technology and connectivity give organisations an avenue to do business better, but not everyone is embracing it.

It seems obvious: if a new technology is shown to improve business efficiency and profit, everyone will embrace it. Right? Wrong. The reality of this equation is that it does not depend on what is obvious, nor on clear benefits.

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Topics: Ask the expert

Ask the expert: How do cloud service providers keep my data secure?

Posted by Videsh Juggernarth on 12 Jun 2019 11:00:00 AM

To get an insight into how cloud security works, we talked to our resident expert Videsh Juggernarth.

Cloud servers on average have high security levels which are set by original equipment manufacturers such as Microsoft, Unify, Amazon, and Google. They create the various products and services which service providers such as Nashua Communications provide. Original equipment manufacturers (OEMs) and service providers alike make sure that there is a basic level of insulation in place at all times, this refers to the basic level of security that is implemented when moving an organisation to the cloud. This basic insulation can be adapted or strengthened according to the customer’s specific security requirements. For example, a financial services company will have more stringent security requirements when compared to a retail organisation, even though they use the same cloud service.

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Topics: Ask the expert

Ask the expert: What is the importance of having expert headsets for your call centre?

Posted by Christopher Bell on 13 Mar 2019 11:00:00 AM

In today’s economic climate it is easy to opt for short-term savings without realising the impact this could have in the long run. When it comes to running a call centre, headsets are a critical factor for success. Find out how Nashua Communications can help not only get expert equipment but also offer valuable services to ensure that your call centre operates successfully.

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Topics: Ask the expert

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