In today’s fast-changing economic climate, it is more important than ever to put the customer first. But what exactly does a customer-centric approach mean and why is it crucial to go with a communications company that offers a customer-centric service delivery approach?
Businesses are constantly having to evolve in order to stay relevant . In today’s economy, it is becoming crucial to bridge the divide between the product or service and the consumer. The customer is at the centre of any business and organisations that put the customer first are not only experiencing returning customers but customers with a longer customer lifetime value (CLV).