The 5 key things you should be getting from your IT department to keep your communications tech relevant

Posted by Freddie Potgieter on 01 May 2019 11:00:00 AM

Technology is evolving all the time and it is paramount that businesses keep up with the latest tech in order to remain relevant and one step ahead. But what many executives may not know is that the IT department of a company should play an important role in keeping communications tech relevant.

As technology continues to develop at an unprecedented rate, it is now more important than ever to be proactive when it comes to your communications strategy and technology. While you may think that this should all come from an executive level, it is imperative that your IT department plays an integral role. Here’s what you should be getting from your IT department in order to keep your communications technology updated and relevant.

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Topics: Collaboration Solutions

How to achieve effective internal communication across your organisation

Posted by Freddie Potgieter on 20 Feb 2019 11:00:00 AM

A culture of open and effective communication thrives inside a company when a clear communication strategy is exercised by top management through efficient communication tools.

The Holmes Report, which surveyed 400 companies in the US and UK, showed that companies with ineffective internal communication structures suffered total losses of $37 billion for the year due to misunderstandings between employee. This included actions or errors of omission by employees who were misinformed about company policies, business process, or job functions. But the report also highlighted the positive effects of open communication. Companies with leaders who effectively communicated to their employees produced a 47% higher return to shareholders over a five-year period, compared to those who neglected communication.

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Topics: Collaboration Solutions

4 non-negotiables to include in your SLA with your collaboration partner

Posted by Cedric Van der Merwe on 06 Feb 2019 11:00:00 AM

Service level agreements (SLA) define and align the support and service delivery requirements that enable your business to reach its objectives, which is why it’s important to include clauses in your agreement that protect you as a customer. Here are some tips from an expert.

The fundamental purpose of a service level agreement (SLA) is to support the strategy of a business. As CIOReview states, “a complete SLA can decrease downtime as well as improve ROI for organisations.” It’s also important to note that an SLA sets guidelines for the customers and service providers, ensuring both are satisfied with the work being done.

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Topics: Collaboration Solutions

The 3 most important questions you should be asking before choosing your collaboration technology

Posted by Johnny Kromer on 09 Jan 2019 11:00:00 AM

In today’s hyper-tech business environment, there’s no shortage of collaboration technologies on the market and when it comes time to start picking one you probably have a ton of questions - here’s a good starting point.

“I’ve covered this space for nearly 20 years, I know all the tools, and personally, I’m overwhelmed,” said Alan Lepofsky, vice president and principal analyst at Constellation Research, of the collaboration technology market.

So, where do you begin? With understanding the why.

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Topics: Collaboration Solutions

7 contact centre best practices you should be implementing in 2019

Posted by Clint Hyland on 12 Dec 2018 11:00:00 AM

Keep your contact centre up to date with these industry best practices.

Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2017 Contact Centre Global Survey revealed that 85% of executives expected the industry to become more complex over the next two years.

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Topics: Collaboration Solutions

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